Help & contact

Questions, problems with an image or your account, or more credits: write to us and a person will answer.

Support

Email [[SUPPORT_EMAIL]]. We usually reply within [[SUPPORT_REPLY_TIME]].

It helps us to help you quickly if your message includes:

• the email address of your Render Studio account (write from that address if you can);
• what you were doing, in which tool, and roughly when;
• the exact message shown on the screen, or a screenshot.

Never send us your password. We will not ask for it.

Need more credits?

Credits cannot be bought on this website. To add credits to your account, email [[SUPPORT_EMAIL]] with the email address of your account and how many credits you would like. We will reply with the price and how to pay, and add the credits to your account ourselves once that is agreed. The conditions for credits are in section 3 of the Terms.

Common questions

The confirmation email has not arrived

Look in your spam folder first. Then sign in and press "Resend email" in the notice at the top of the page. If you mistyped your address when you signed up, use "Wrong address?" in the same notice to correct it. If the site tells you the email could not be sent, try again a little later, and write to us if it keeps happening.

I opened the confirmation link and was asked to sign in

That is expected. For your protection the link only works together with your password: sign in with the account the email was sent to, and the confirmation finishes by itself.

Credits were taken but I got no image

When an image cannot be made, its credits are returned automatically, usually at once and at the latest within about an hour. If the page lost its connection while an image was being made, look in your History before trying again: the image may be there. If your balance still looks wrong after an hour, write to us.

I want to change my email address

An address that has not been confirmed yet can be changed on your Account page. To change a confirmed address, write to us from that address.

I want to delete my account

Open your Account page and use "Delete my account" at the bottom. It takes effect immediately. What is removed and what is kept is explained in the Privacy Policy. If you cannot sign in, reset your password first or write to us from the address of the account.

Privacy requests

For questions about your personal data, or to ask for a copy, a correction or deletion, write to [[PRIVACY_EMAIL]]. See the Privacy Policy for your rights.

Who runs Render Studio